Making A Purchase

1. How do I create an account with White Beetle Ltd?
2. Do I need to create an account?
3. Is it a secure connection once I log in to the White Beetle website?
4. Can I use my PayPal account to pay for a purchase?
5. Can I check out using a credit or debit card directly from the White Beetle website?
6. Does White Beetle Ltd store customer Credit/Debit card details?
7. Which Credit or Debit cards does White Beetle Ltd accept?
8. Are my registered details given to or shared with any third parties?

Royalty Free Music

1. What is Royalty-Free Music?
2. Is Music On Hold the same as Royalty Free Music?
3. Why are your prices in US Dollars?
4. What format will the Music be in?
5. Am I allowed to edit the piece I have purchased from White Beetle Ltd?
6. Can the watermarked voice heard on the Royalty Free Music be heard on purchased music?
7. Can Royalty Free Music CDs be downloaded?
8. What happens if my download fails?
9. If I buy a Royalty Free Music CD, how long will it take to arrive?
10. I have received a faulty CD, can it be replaced?
11. What can I use the music I have bought for?
12. What is a Cue Sheet?
13. Can I use Royalty Free Music for Music On Hold?
14. Who Writes the Royalty Free Music?
15. How long can I use the music I purchase from White Beetle Ltd?
16. Can I use a piece of Royalty Free Music for more than one multi media project?
17. What if I aim to distribute a cd or dvd that uses your music?
18. I want to use my Royalty Free Music as background music in my shop, is this ok?
19. What is White Beetle's Return/Refund Policy?
20. What is White Beetle's Cancellation Policy?
21. Do you have another question about Royalty Free Music?

Music On Hold

1. Is Music On Hold the same as Royalty Free Music?
2. Do I need to pay performance royalties to, for example, the Performing Rights Society (PRS) because I use Music On Hold from White Beetle Ltd?
3. Can I edit and add voices to the Music On Hold I purchase from White Beetle Ltd?
4. Can I purchase a single piece of Music On Hold from an Music On Hold CD?
5. Is the Music On Hold License the same for one piece of Music On Hold as it is for a Music On Hold CD?
6. Where can I use White Beetle Music On Hold?
7. Can individually bought pieces of Music On Hold be used in multiple Locations?
8. Can I loan or sell my Music On Hold or Music On Hold CD to someone else?
9. Can the voice saying "This Music is Brought to you by White Beetle Ltd" be heard on the purchased music?
10. Can Music On Hold CDs be downloaded?
11. What happens if my download fails?
12. If I buy an Music On Hold CD, how long will it take to arrive?
13. I have received a faulty CD, can it be replaced?
14. What is White Beetle's Return/Refund Policy?
15. What is White Beetle's Cancellation Policy?
16. Do you have another question about Music On Hold?

Commissioned Music

1. Why Commission a piece a music?
2. What is your "Proof of Concept"?
3. How long does a proof of concept take?
4. How much does it cost to commission a piece of music?
5. Should You provide rough edits?
6. Do you pay royalties on commissioned music?
7. Do you have another question about Commissioned Music?

Making A Purchase FAQ

1.How do I create an account with White Beetle Ltd?

Creating an account with White Beetle Ltd is easy and fast, simply select the My Account link and follow the New Customer instructions. You will need to supply your contact and addresss details along with a valid email address. Once created you will be emailed a temporary password which you can change once you have logged in to your account.

2. Do I need to create an account?

Yes you do need an account with White Beetle Ltd in order to make a purchase but if you check out using PayPal Express Checkout there is no need to create an account because your account will be automatically created for you.

3. Is it a secure connection once I log in to the White Beetle website?

Yes, all account and check out web pages are protected by a secure encrypted connection.

4. Can I use my PayPal account to pay for a purchase?

Yes you can check out using PayPal. It is quick and easy as the PayPal Express Checkout option automatically creates an White Beetle account for new customers with PayPal accounts.

5. Can I check out using a credit or debit card directly from the White Beetle website?

Yes you can check out using a credit or debit card directly from the White Beetle website.

6. Does White Beetle Ltd store Credit/Debit card details?

No we do not store Credit/Debit card details. All transactions are handled securely by PayPal Pro.

7. Which Credit/Debit cards Do you accept?

We accept the following Credit and Debit cards for payments:
Visa, Mastercard, Maestro, Solo and Switch.

8. Are my registered details given to or shared with any third parties?

We do not share your contact details with any businesses or individuals. For more details please consult our Privacy Statement.

Royalty Free Music FAQ

1. What is Royalty Free Music?

Purchase a piece of Royalty Free Music or a Royalty Free Music CD from White Beetle Ltd and you are licensed to use that music as much as you like in one or more multi-media production. All users can view our Royalty Free Music License online, Cue Sheets can be instantly downloaded here.

2. Is Music On Hold the same as Royalty Free Music?

No. When you buy an Music On Hold from White Beetle Ltd you are agreeing to our Music On Hold License which can be viewed on the Music On Hold License page. Royalty Free Music purchased from White Beetle Ltd is subject to a separate Royalty Free Music License.

3. Why are your prices in US Dollars?

You can choose between Euros, Pounds Sterling and US Dollars in the Currencies menu.

4. What format will the Music be in?

Purchased music can be downloaded in WAV (44.1k 16-bit) or high quality MP3 (320kbps) formats. Royalty Free Loops are currently only supplied as WAV downloads. Music purchased on CD is in standard Audio CD format (44.1k 16-bit). All files are in stereo.

5. Am I allowed to edit the piece I have purchased from White Beetle Ltd?

You can edit the piece as much as you like to fit your project but you cannot create another piece of music from it.

6. Can the watermarked voice heard on the Royalty Free Music be heard on purchased music?

The audio watermark is only on the preview MP3s as protection against theft. All purchased Royalty Free Music contains NO audio watermark.

7. Can Royalty Free Music CDs be downloaded?

Yes, our Royalty Free Music CDs can be purchased as digital download CDs, you can choose between WAV (44.1k 16-bit) or high quality MP3 (320kbps) formats.

8. What happens if my download fails?

If you choose to download your product you will be given three opportunities over the space of five days from purchase to download it. Downloads are activated from your Account page. If all three downloads fail you must contact White Beetle Ltd and an alternative Download method will be provided.

9. If I buy a Royalty Free Music CD, how long will it take to arrive?

We encourage our clients to buy digital download CDs as downloads commence immediately after purchase and this is much better for the environment. Royalty Free Music CDs sent by post are shipped from the United Kingdom, so overseas clients please allow at a week to ten days for delivery. Our maximum delivery time is 28 days. If you are have not received your purchased goods please do not hesitate to contact us.

10. I have received a faulty CD, can it be replaced?

Faulty CD's can only be replaced once they are returned to White Beetle Ltd. A WAV digital download of your purchase will be made available free of charge for the interim period as a courtesy.

11. What can I use the music I have bought for?

Our music can be used for TV, Film, advertising, radio stings, websites, video games, CD ROMs, corporate film, student films and background music. Mass produced products require a separate agreement: see below and our Royalty Free Music License. If the purchased piece is to be used in a Broadcasted emission you must fill in a Cue Sheet (download here) and submit it to the Broadcast company so that the composer will receive any royalties that are due to him/her. We supply all the relevant details with each purchase. Should you need any assistance or have any queries then please contact us

12. What is a Cue Sheet?

A Cue Sheet (download here) is a document that lists the music used in your production including the details of the Composer and length of the music used. You submit this to your Broadcaster who must submit it to their local Performing Rights Society.

13. Can I use Royalty Free Music for Music On Hold?

Under no circumstances may Royalty Free Music purchased from White Beetle Ltd be used as Music On Hold. Music On Hold can be purchased from White Beetle Ltd and is subject to separate Music On Hold License.

14. Who Writes the Royalty Free Music?

The details of who composers the Royalty Free Music for White Beetle Ltd is clearly marked in the description for relevant piece on our website. Also all relevant composer details are encrypted in the purchased piece and can be easily seen in media players such as Windows Media Player and Apple iTunes. If you are uncertain who composed a piece of Royalty Free Music bought from White Beetle Ltd please contact us.

15. How long can I use the music I purchase from White Beetle Ltd?

You can use the music you have bought for Seventy Five Years. You cannot loan it to someone else for them to use. You must not sell the music and cannot use it on its own or re-sample it. Remember you do not own the music, it is licensed to you. For more information please contact us

16. Can I use a piece of Royalty Free Music for more than one multi media project?

Yes, a purchased piece of Royalty Free Music or a Royalty Free Music CD can be used in more than one projects but only by the person or company who actually bought the Royalty Free Music/CD.

17. What if I aim to distribute a CD or DVD that uses your music?

If 500 or more copies of your product are to be distributed then we reserve the right to charge you a higher price which is incremental per 500 copies, please contact us for more information.

18. I want to use my Royalty Free Music as background music in my shop, is this ok?

Only White Beetle Ltd Royalty Free Music products listed as **Cleared For Free Public Broadcast** can be used as background music in Shops, Showrooms, Restaurants, other Commercial and Public Places with complete exemption from Performing Rights collection agencies. This also known as Copyright Free Music.

19. What is White Beetle's Return/Refund Policy?

• Refunds are available on all faulty White Beetle Products for a period fourteen days after receipt of goods.
• Physical CDs that are faulty must be returned to White Beetle before a refund is given.
• On receipt of a refund any license granted to the customer for the refunded product will become null and void.
• Refunds have a maximum twenty four hour turnaround time.

20.What is White Beetle's Cancellation Policy?

• Orders can be canceled or exchanged if the customer has made mistake and bought the wrong product.
• White Beetle must be contacted by email or telephone within twenty four hours from the transaction taking place in order to cancel or exchange goods.
• If a product needs to be exchanged customers only pay the difference between goods should there be any. Any balance owed to the customer can be refunded or kept as credit against future purchases.
• A cancellation renders any license granted to the customer for the canceled product null and void.
• Cancellations have a maximum twenty four hour turnaround time.

21. Do you have another question about Royalty Free Music?

Please contact us.

Music On Hold FAQ

1. Is Music On Hold the same as Royalty Free Music?

No. When you buy an Music On Hold from White Beetle Ltd you are agreeing to our Music On Hold License which can be viewed on the Music On Hold License page. Royalty Free Music purchased from White Beetle Ltd is subject to a separate Royalty Free Music License.

2. Do I need to pay performance royalties to, for example, the Performing Rights Society (PRS) because I use Music On Hold from White Beetle Ltd?

No. Music On Hold from White Beetle Ltd is not registered with Royalty Collection agencies. Purchasing Music On Hold from White Beetle Ltd is a complete solution, buy once and there are no hidden fees.

3. Can I edit and add voices to the Music On Hold I purchase from White Beetle Ltd?

Yes, this is fine as long as it is only used for your Music On Hold purposes.

4. Can I purchase a single piece of Music On Hold from a Music On Hold CD?

Yes you can. Click on the title of the piece you wish to purchase to view details and options on purchasing that single piece.

5. Is the Music On Hold License the same for one piece of Music On Hold as it is for an On Hold CD?

Yes, the terms of the license agreement cover all Music On Hold available from White beetle Ltd.

6. Where can I use White Beetle Music On Hold?

When you purchase an Music On Hold product from White Beetle Ltd it allows you to use the product as Music On Hold from one of the following Locations: your business premises, your workplace or your domestic premises. Music On Hold CDs allow extra Locations to be added from the license options.

7. Can individually bought pieces of Music On Hold be used in multiple Locations?

No, individually bought pieces of Music On Gold be only be used in single Locations.

8. Can I loan or sell my Music On Hold or Music On Hold CD to someone else?

No. Our Music On Hold License is an agreement between you or your business and White Beetle Ltd, the agreement and the music cannot be exchanged or transferred to another person or business.

9. Can the voice saying "this music is brought to you by White Beetle Ltd" be heard on the purchased music?

No. The audio watermark is only on the preview MP3s as protection against theft. All purchased CDs and pieces of Music On Hold contain NO audio watermarks.

10. Can Music On Hold CDs be downloaded?

Yes, our Music On Hold CDs can be purchased as digital download CDs. You can choose between WAV (44.1k 16-bit) or high quality MP3 (320kbps) formats.

11. What happens if my download fails?

If you choose to download your product you will be given three opportunities over the space of five days from purchase to download it. Downloads are activated from your Account page. If all three downloads fail you must contact White Beetle Ltd and an alternative Download method will be provided.

12. If I buy an Music On Hold CD, how long will it take to arrive?

We encourage our clients to buy digital download Music On Hold CDs as downloads commence immediately after purchase and this is much better for the environment. Music On Hold CDs sent by post are posted from the United Kingdom, so overseas clients please allow at least a week to ten days for delivery. Our maximum delivery time is 28 days. If you are have not received your purchased goods please do not hesitate to contact us.

13. I have received a faulty CD, can it be replaced?

Faulty CD's can only be replaced once they are returned to White Beetle Ltd. A WAV download of your purchase will be made available free of charge for the interim period as a courtesy.

14. What is White Beetle's Return/Refund Policy?

• Refunds are available on all faulty White Beetle Products for a period fourteen days after receipt of goods.
• Physical CDs that are faulty must be returned to White Beetle before a refund is given.
• On receipt of a refund any license granted to the customer for the refunded product will become null and void.
• Refunds have a maximum twenty four hour turnaround time.

15. What is White Beetle's Cancellation Policy?

• Orders can be canceled or exchanged if the customer has made mistake and bought the wrong product.
• White Beetle must be contacted by email or telephone within twenty four hours from the transaction taking place in order to cancel or exchange goods.
• If products need to be exchanged customers only pay the difference between goods should there be any. Any balance owed to the customer can be refunded or kept as credit against future purchases.
• A cancellation renders any license granted to the customer for the canceled product null and void.
• Cancellations have a maximum twenty four hour turnaround time.

16. Do you have another question about Music On Hold?

Please contact us.

Comissioned Music FAQ

1. Why Commission a piece a music?

The disadvantage of using Royalty Free Music is it tends to be licensed on a non exclusive basis so there is a small chance you will hear the music elsewhere. The best option if you want your production to stand out from the crowd is to commission a composer, this way you get an exclusively licensed piece of music tailored to your production.

2. What is your "Proof of Concept"?

We offer a proof of concept which means that we write you a 10-20 second example to the criteria you have given us. This is free of charge and you do not have to commit if you do not wish to. This way you get a clear idea of what we will write for you and, of course, it gives you the chance to help us develop the commissioned piece at an early stage by improving your criteria/concept.

3. How long does a proof of concept take?

Unless we are very busy it usually takes about one working week but we can rush it through if you need it very quickly.

4. How much does it cost to commission a piece of music?

It really depends on how long you want the piece to be and what kind of production is required (i.e. a piano and acoustic guitar will be much cheaper than a string quartet and a choir). We are always happy to work within your budget as long as your expectations are realistic. The quotes we provide are usually very accurate.

5. Should You provide rough edits?

Yes. It is obviously better to work to picture. However if we are provided with a good list of directions and the script we can begin work at an earlier stage of your production without images.

6. Do you pay royalties on commissioned music?

No you do not and you have the exclusive license to that piece of music so no one else can use it. However, the composer will still collect royalties when your production is aired: these will be paid by the Broadcaster.

7. Do you have another question about Commissioned Music?

Please contact us.